FAQ - Frequently Asked Questions

Is there somewhere I can see the item in person? Where is your store located?

We do not maintain a brick and mortar store front or retail showroom. All of our furniture ships directly from the manufacturers' distribution centers. This keeps our overhead very low and makes it possible for us to offer you lower prices than you would find in any retail store. We also have several distribution centers strategically located throughout the country which keeps shipping costs as low as possible. This is why we can offer the lowest prices with FREE SHIPPING included with most of our items. We also offer substantial discounts to customers who live close enough to a distribution center to pick up their furniture. If you provide us with your zip code, we will be happy to direct you to the warehouse closest to you. This is the same exact furniture which is sold in thousands of retail locations throughout the country.

Where will my order ship from?

We have several distribution centers throughout the United States. Many items ship from different manufacturers and we add new items to our online catalog every day. At the moment, we have distribution centers located in FL, GA, NJ, NY, IL, TX, and CA to name a few. Please contact us for the location of a specific item. Do your products come with a warranty? SHOPFACTORYDIRECT carefully selects all products exclusively from leading manufacturers. Unless otherwise expressed, all of our products are offered with a manufacturer’s warranty against defects in materials and/or craftsmanship for a period of 1 year.

Will my item look exactly like the picture on my computer?

Every effort is made to provide high quality, accurate images to assist you in selecting your furniture. However, images may vary in color depending on a number of factors including but not limited to individual computer monitor color settings, photography, lighting and natural variations. Sometimes measurements in furniture size are rounded off and thus may vary slightly from the description. If you are needing precise dimensions or colors, contact SHOPFACTORYDIRECT by phone or e-mail to further assist you. Please note: SHOPFACTORYDIRECT is not responsible for color variations or measurements that are slightly off (three inches or less). All returns will be subject to our return policies & fees.

Please keep in mind that photography and computer monitor settings as well as the staining process on each individual piece may cause slight color variations. Therefore the item you receive may not be an exact match to what you see on your computer screen.

Will the furniture in the picture match the furniture finishes in my home?

Finishes ordered at different times are not guaranteed to match. Woods have different grains and color variations due to growth patterns of each tree. Due to these variations, finishes on individual pieces are not guaranteed to match. The finish and/or fabric on furniture is also subject to appearing different in various pictures depending on setting, lighting, the camera being used and the difference in computer monitors. All finishes and fabrics shown on this site, or electronically transmitted, or printed into hard copies and submitted to customer review in any manner, have been reproduced as accurately as our photographic and printing technologies allow. SHOPFACTORYDIRECT cannot be held liable or responsible if the final product does not appear as expected once it is in your home or if the final product finish does not appear the same as it does on our website or in a picture provided for display by any means.

What kind of wood is this made of?

Some higher end pieces will list the types of wood used in the manufacturing of the furniture. Unless noted in the description, items are made of an unspecified solid wood.

Will my furniture require assembly?

Many items require at least some assembly. All necessary hardware and tools should be included, packed securely in bags and boxed with easy to follow, illustrated assembly instructions. Please contact us for particular item specifics.

How can I pay for my order?

We can securely accept PayPal, Google Checkout, Visa, MasterCard, American Express and Discover.

Will I have to pay sales tax?

There is no sales tax collected on any order shipped outside the State of Florida. However, for all orders shipped within the Sate of Florida, SHOPFACTORYDIRECT must collect 7% sales tax. This will be added to your final total when placing your order. Tax exempt organizations need to fax or mail resale certificates after placing orders.