Shipping Policy

How much is shipping?

All of our items are offered with FREE SHIPPING to delivery addresses within the 48 contiguous United States. Shipping to Alaska, Hawaii and Puerto Rico is additional. Please note: some addresses in very remote, rural areas (mountains, very narrow or unpaved roads…) or urban areas with limited access (excessive tolls/high traffic/one-way streets…) may incur additional charges. If you think you may live in one of these areas, please contact us for rates prior to making your purchase. Unless otherwise stated FREE SHIPPING is curbside delivery. Delivery drivers may not enter your home so please be prepared to move larger items by having help available. Upgraded delivery services may be available at an additional cost. Please contact us for details. At this time, SHOPFACTORYDIRECT does not ship outside the U.S.

How will my item(s) be delivered?

Our primary goal is to have your purchase arrive as quickly as possible and in excellent condition. Whenever possible, we ship items via USPS, UPS or FedEx. If the item(s) you order are too large and/or heavy to ship with any of these methods, we will arrange shipping via LTL (less than truckload) freight carrier.

Unless otherwise stated, these services include a dock or street level (curb side) delivery only which means the product is taken up to the front door or into the garage (provided space has been made for receiving it into the garage), but not into the home. Delivery drivers are not permitted to enter your home, apartment, or office. If you ordered a large heavy item, make sure you have someone who can help you move it inside.

Deliveries are only performed Monday through Friday excluding holidays.

An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. If you are not home to receive a scheduled delivery and the freight company has to return with your order, a second delivery fee may apply.

Please make sure you provide us with the correct address for your shipment. If the address we were given is incorrect and must be changed after your item is shipped, a re-consignment fee may be incurred.

A signature is required at the time of delivery. Under no circumstances can the driver leave items outside of the house or apartment unattended. We always expect delivery drivers to be courteous and to deliver items within the scheduled time frame in good condition. Please understand that the truck drivers are representatives of the freight companies contracted to deliver your order to you and not of our company.

What if I don’t have help and need it delivered inside? Inside delivery to a home or office may be available for an additional fee. If inside delivery is needed, please contact us by phone or e-mail prior to shipping your order so we may provide you with that cost. Fees are charged based on size of the order and geographic location.

What inside delivery options do you have available?

If you prefer to have your order brought inside your home, office or apartment, we have up-graded delivery options which can be arranged. Please contact us prior to shipping your order for price and availability. Threshold delivery is one option which provides that the product is carried over a threshold to the first available room in the home. The highest delivery upgrade is white glove delivery service. This service includes two or more delivery people bringing your merchandise into your home, unpacking and assembling it in the room of your choice. They will also haul away discarded packaging materials if requested prior to the delivery. If there are any conditions such as but not limited to stairs second floor or higher, etc. of which we are not informed prior to delivery or if the room is not cleared and ready for the furniture to be assembled additional delivery charges incurred may be billed to you. Please advise us in advance of all delivery conditions so we can ensure you are billed properly. If you are not sure whether or not your specific situation could cause additional delivery charges, please feel free to call or email us with questions prior to the shipment of your order. Please note that Threshold and White Glove Deliveries may sometimes take longer than our standard shipping policy of 10-30 business days.

How long will it take to receive my order?

We have multiple distribution centers strategically located throughout the United States that we ship out of in order to get your items to you as quickly as possible. Orders usually take 1-3 business days to process and in-stock items usually ship within 5 to 7 business days. Arrival time is generally between 1 to 2 weeks after placing your order. This process may vary depending on the manufacturer. Inventory is subject to frequent changes. In the unlikely event that an item is on back-order, you will be notified immediately via phone or email and given an estimated time of arrival. If an out of stock item will be out of stock for 4 weeks or longer, you will be given the option of exchange for a similar item or a full refund.

How do I know if my order is complete?

When your items are delivered, inspect and count the boxes carefully. Verify the number of boxes delivered is the same as the number of boxes listed on the bill of lading prior to signing for the delivery. If the packing slip indicates a different box count than what is delivered, make sure you notate how many boxes you actually received or how many are missing on the delivery receipt before signing it and notify us immediately of any discrepancies.